Human-Centered Design Approaches to ICT for Social Accountability
Last month I traveled to Dhaka, Bangladesh, for a project exploring the use of the mobile phones to amplify citizen feedback on the delivery of public services. There’s an old mantra in the ICT4D community: technology is only a fraction…
Strengthening Citizen-Centered Disaster Preparedness & Response
With the number of natural disasters on the rise, designing effective and efficient disaster preparedness and relief programs is more important than ever. October 12th is International Day for Disaster Risk Reduction; a day designated by the United Nations “to…